Shipping policy

AUSTRALIA

The New Signs Warehouse is located in Melbourne and ships Australia-wide via Australia Post and select couriers. 

Standard Shipping:

Flat rate of $14.95 for Standard Shipping on all orders (except orders including Bulky Items)

Express Shipping:

Flat rate of $24.95 for Express Shipping on all orders (except orders including Bulky Items)

Free Shipping:

Free Standard Shipping is included on all orders over $200 (except orders including Bulky Items)

Bulky Items:

Some larger size signs and products including some frames, stands and 1200mm size signs have a $40 flat rate for shipping. This charge will be displayed at the checkout if bulky items have been added to the cart. For orders under $200 this may be charged in addition to standard shipping rates. 

Pick Up:

Free pick up is available from our Bundoora, Melbourne Warehouse from 9am - 4pm, Monday to Friday. Orders need to be placed online and standard dispatch times apply. 

 

INTERNATIONAL

International shipping is available for a $60 flat rate (except orders including Bulky Items)

Bulky Items:

Some larger size signs and products including some frames, stands and 1200mm size signs have a $80 flat rate for International Shipping. This charge will be displayed at the checkout if bulky items have been added to the cart. For orders under $200 this may be charged in addition to standard shipping rates. 

 

DISPATCH AND DELIVERY

Dispatch Time Frames:

Most orders are dispatched from our Melbourne Warehouse 2-3 business days from the order being placed. If the order includes custom signs, the dispatch date is 2-3 business days from artwork approval. Initial artwork proofs are provided within 24 hours of the order being placed. Some items such as banners and stainless steel signs require longer to leave our warehouse, dispatch times are included in the product descriptions on the website. 

Delivery Time Frames: 

Items are shipped through Australia Post or in some circumstances via courier for larger items. Shipping time frames start from the dispatch date, not the order date. Estimated standard shipping times are 2-4 business days in Australia. Estimated express shipping times are 1-2 business days within Victoria or 1-3 business days interstate. Estimated shippings times may vary for rural areas. 

Express Shipping on orders is only applicable to shipping time frames, it does not change dispatch time frames. 

For Pick Ups, you will receive an email when your order is ready which will include pick up instructions.

Delivery Tracking: 

A tracking number is provided via email on all orders once the order leaves the warehouse. Once the tracking number is provided, tracking updates can take 24-48 hours to be uploaded by the carrier. If you are unable to access your tracking details after this time please contact us at admin@newsignsgroup.com.au for assistance.

We recommend monitoring the provided delivery tracking closely to ensure prompt delivery of your order. Once the order leaves the warehouse, all shipping enquiries are to be directed to the carrier via the tracking number provided. If you are having issues with your delivery and you have contacted the carrier, please get in contact with us at admin@newsignsgroup.com.au for further assistance.

Missed Delivery:

If no one is available to accept delivery, the carrier may leave instructions for collection from your local collection point. You will be required to retrieve the item from the collection point within the advised timeframe or the parcel will be returned to us. We recommend monitoring the provided delivery tracking closely to ensure prompt delivery of you order. If the item is returned to us, re-shipping fees will apply. 

Change of Address / Delivery Redirect:

Please ensure you have added a valid residential or business address for your order. You will receive an order confirmation email immediately after placing the order which includes the shipping address for your order. Please check the shipping details are correct. If you notice an incorrect address please email admin@newsignsgroup.com.au immediately with the correct address so it can be updated prior to the order being dispatched from the warehouse. Once the order leaves the warehouse any change of address or redirection of package requests are to be directed to the carrier via the tracking number provided. If the address is not valid the package will be returned to us and a re-shipping fee will apply. 

Re-Shipping: 

If the item is unable to be delivered or is not collected it will be return to us. If you wish for redelivery of the item, a reshipping fee will apply.