FAQ

  • ORDERS

  • SHIPPING & RETURNS

  • MATERIAL & FINISHING

  • ARTWORK

  • PAYMENT

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ORDERS

How long do orders take / When will I get my order?

Standard items generally ship from our Melbourne Warehouse in 2-3 business days. Custom signs require 2 -3 business days from artwork approval before shipping. Items are then shipped through Australia Post. Australia Post delivery times vary from state to state. You will receive an email with tracking details when your order leaves our warehouse.

New Signs offers $12 flat rate shipping on all orders Australia-wide via Australia Post and Star Track or Free Shipping on all orders over $150. Our Standard Shipping option ships within 3 - 10 days depending on your location and stock availability. Once your order has shipped from our warehouse, you will receive a tracking notification emailed directly to you. Please allow longer if you live in a remote area. You will be notified if we are out of stock and cannot ship your order straight away.

Can I track my order?

Yes, when your order leaves our warehouse you will receive a tracking number via email. Orders generally take 2-3 business days to leave our warehouse so if you have not received tracking details after this time feel free to contact us and we can check the status of your order.

How do I place a custom order?

You can purchase custom signs straight from our website: https://newsigns.com.au/pages/custom-signs

Otherwise you can contact us via phone or email to discuss your requirements.

Can I get a quote?

Yes, you can get a quote straight from our website. Simply add the items to the cart on our website, once you have selected all of your items go to your cart. Select the
Request a Quote button and our team will put together a quote for your items and email it though.

Otherwise you can contact us via phone or email and our team will put together a quote for you.

How do I find the sign I’m looking for on your website?

We have a great search feature at the top of our website, simply type in a keyword for the sign you are looking for and hit enter to see the full range of signs with that keyword.

SHIPPING & RETURNS

What are your shipping options and costs?

‌We have a $12 flat rate Australia Wide on order under $150, for orders over $150 shipping is free Australia Wide.

We also offer Pick Up from our Bundoora Warehouse in Melbourne.

We also offer an International shipping flat rate of $60.

New Signs offers $12 flat rate shipping on all orders Australia-wide via Australia Post and Star Track or Free Shipping on all orders over $150. Our Standard Shipping option ships within 3 - 10 days depending on your location and stock availability. Once your order has shipped from our warehouse, you will receive a tracking notification emailed directly to you. Please allow longer if you live in a remote area. You will be notified if we are out of stock and cannot ship your order straight away.

What is your Return Policy?

You can see our return policy here: https://newsigns.com.au/policies/refund-policy

Returns, Faulty Items and Shipping

Our Policy:

New Signs accepts returns for products, that are faulty and were purchased online at www.newsigns.com.au

Returns are only accepted for stock items and will only be accepted when application is made within 30 days of delivery.

Refunds are not offered for custom printed products.

Upon Receipt of Goods:

  • Inspect for damage, incorrect or missing goods.
  • If a product is damaged or an order error is suspected please take these steps:
  1. We ask that you notify us immediately, within 30 days of delivery of the order.
  2. We ask that you take detailed photographs of the damage or fault and email them to admin@newsignsgroup.com.au
  3. We ask that you keep all boxes and packing materials and re-package the products as they were received.
  4. Wait for a response from a member of New Signs before freighting the product back to us at your own cost – all products should be sent to 89 Banksia st, Eaglemont, VIC 3084. If the product is found to be manufactures fault the freight cost will be refunded.
  5. Allow 5-7 working days for us to receive and process your return, exchange or refund or determine the fault.

A member of staff will contact you with an update of your request and it will be processed.

New Signs means by Fault: Manufactory faults, not general wear and tear from use.

Shipping:

New Signs offers $12 flat rate shipping on all orders Australia-wide via Australia Post and Star Track or Free Shipping on all orders over $150. Our Standard Shipping option ships within 3 - 10 days depending on your location and stock availability. Once your order has shipped from our warehouse, you will receive a tracking notification emailed directly to you. Please allow longer if you live in a remote area. You will be notified if we are out of stock and cannot ship your order straight away.

Limitation of Liability

New Signs shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if New Signs has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

MATERIAL & FINISHING

What does Reflective finish mean?

Standard signs come in a non reflective finish. You can select to have all of our designs printed on a Class 1 or Class 2 reflective material which gives the sign greater visibility at night under lights.

Class 1 or other known as Class 400 reflective is the higher grade of reflectivity, and it is identifiable by its honeycomb pattern. Our Prismatic Reflective Film is designed for short and medium term outdoor applications. Class 1 Reflective is best suited for high intensity reflective signage and vehicle applications as it reflects light from wide angles. All signs used on a public road must be Class 1 to comply.

Class 2 reflective is commonly used for non critical, non regulatory applications that still require high visibility and retroreflectivity. It is referred to as engineer grade. Don't underestimate the reflectivity of Class 2 films when finding a solution for your needs.

What is the difference between an eyelets and a drill holes?

Eyelets

Eyelets are small, circular, plastic rings punched into the sign making it easy to mount your sign with nails, screws, rope or cable ties. Eyelets are only available on corflute signs and are not available on our 225mm x 300mm size signs. Eyelets are placed on the four corners of the sign. We can change the location of the eyelets on request.

Drill Holes

Drill holes are holes which we predrill into the sign for you making it easy to mount your sign with nails, screws, rope or cable ties. Our drill holes are placed on the four corners of the sign. We can change the location of the drill holes on request.

What is corflute?

Corflute is a corrugated polypropylene that is ideal for short to medium term outdoor use on building and construction sites. Corflute safety signs are commonly fixed to timber or chain wire hoarding fences and internal locations around building sites. The corflute used is 5mm thick and has UV resilient digitally printed graphics applied.

What sizes or signs do you offer?

Our standard range of signs come in 225mm x 300mm; 450mm x 600mm and 600mm x 900mm. We also offer some alternative sizes in specific products like Building Site Entry Signs.

We can also customise signs in a larger range of sizes. You can see our custom materials and sizes here: https://newsigns.com.au/pages/custom-signs

If you are after a size not listed on our website please contact us and we can arrange a quote.

ARTWORK

How do I use your design tool?

You can watch this video on how to use our design tool: https://newsigns.com.au/pages/how-to-guides

PAYMENT

What payment methods do you accept?

We accept Mastercard, Visa, American Express, Google Pay, Shop Pay and PayPal payments.