FAQ

Standard items generally ship from our Melbourne Warehouse in 2-3 business days. Custom signs require 2 -3 business days from artwork approval before shipping. Items are then shipped through Australia Post. Australia Post delivery times vary from state to state. You will receive an email with tracking details when your order leaves our warehouse.

Shipping:

New Signs offers $13.95 flat rate standard shipping on all orders Australia-wide via Australia Post and select couriers.

Free Standard Shipping is included on all orders over $150.

Express Shipping is available for $24.95. 

Free pick up is available from our Bundoora, Melbourne Warehouse from 9am - 4pm, Monday to Friday. Orders need to be placed online and standard dispatch times apply. 

International shipping is available for a $60 flat rate. 

Dispatch times from the warehouse are included in each product description. Most items leave our warehouse within 2-3 business days. 

Items are shipped through Australia Post or in some circumstances via courier for larger items. Estimated standard shipping times are 2-4 business days within Victoria or 3-6 business days interstate. Estimated express shipping times are 1-2 business days within Victoria or 1-3 business days interstate.  

 

Yes, when your order leaves our warehouse you will receive a tracking number via email. Orders generally take 2-3 business days to leave our warehouse so if you have not received tracking details after this time feel free to contact us and we can check the status of your order.

You can purchase custom signs straight from our website: https://newsigns.com.au/pages/custom-signs

Otherwise you can contact us via phone or email to discuss your requirements.

Custom Signs for Your Workplace

At New Signs, we can custom-make any kind of sign, with a range of parking and safety signs. Our experienced team is equipped with the skills, knowledge, and resources to make sure all your requirements are met. We manufacture all our signs in-house, which allows us to provide our customers with quality solutions at competitive prices and faster delivery times. 

Yes, you can get a quote straight from our website. Simply add the items to the cart on our website, once you have selected all of your items go to your cart. Select the
Request a Quote button and our team will put together a quote for your items and email it though.

Otherwise you can contact us via phone or email and our team will put together a quote for you.

We have a great search feature at the top of our website, simply type in a keyword for the sign you are looking for and hit enter to see the full range of signs with that keyword.

Making Changes to your Order

We recommend you carefully review your order before finalising your purchase as all of our signs and stickers are printed custom to your specific size, material, finishing, quantity selections and sign design including our Standard Sign Ranges.

Please check your order confirmation email immediately after purchase to ensure your order has gone through correctly. If you notice an issue please contact our Customer Service team immediately on 1300 186 437 or admin@newsignsgroup.com.au to see if the order can be changed. Once printing commences on your order, certain changes cannot be made.

Order Cancellations

If you need to cancel your order please notify our Customer Service Team immediately on 1300 186 437 or admin@newsignsgroup.com.au.

As all of our signs and stickers are printed custom to your specific size, material, finishing, quantity selections and sign design (including our Standard Sign Ranges) orders can only be cancelled and refunded prior to printing. Once printing commences, no refunds or exchanges on items are possible.

For Custom Orders, any orders cancelled prior to printing can be refunded however they will incur a cancellation fee to cover any work done on your order. This fee will be charged at 25% of the cost of any custom signs on the order and 100% of any additional design fees charged on the order.

For any off the shelf products including our tapes and signage installation range, a full refund or exchange can be provided with cancellation prior to shipping. If the order has been shipped you will need to refer to our Change of Mind Policy. Refunds or exchanges can only be provided when application is made within 30 business days of delivery. Please note, all signs and stickers on our site are printed to order and are not considered off the shelf products.

Yes, we provide design proofs for custom orders to ensure accuracy before production. Once payment is made, we will create a proof for your approval. Let us know your requirements either online or by emailing our customer service team at admin@newsignsgroup.com.au with the details once your order is placed. Your job will not proceed to print without your approval.

"Bulk pack" means buying multiple signs together, usually at a discounted price.

"Quantity" refers to the number of individual signs you're ordering.

For example, if you need two identical signs, select a pack of 2 with a quantity of 1, as this offers a discount compared to selecting a pack of 1 with a quantity of 2.

Here's the step by step process on how to apply your Wheelie Bin Sticker:

Steps:

1. Clean the Surface

• Wash the area where the sticker will go with mild soap and water to remove dirt, grease, or debris.
• Dry the surface completely with a clean cloth to ensure good adhesion.

2. Position the Sticker

• Hold the sticker up to the desired spot and check its alignment.
• Use masking tape to secure it temporarily at the edges if needed, ensuring it stays in place.

3. Remove the Backing Paper (applies to vinyl SOLID sticker type only)

• Slowly peel off the backing paper from the sticker. Be careful not to touch the adhesive side with your fingers to keep it clean.

4. Apply the Sticker

• Starting at one edge, carefully stick the vinyl to the bin, pressing it down as you go to avoid air bubbles.
• Use a squeegee or credit card to firmly press the sticker onto the surface, working from the center outwards.

5. Remove the Transfer Tape (applies to vinyl CUT sticker type only)

• If your sticker has transfer tape, wait a few minutes for the adhesive to set.
• Gently peel off the transfer tape at a 45-degree angle, ensuring the vinyl stays stuck to the bin.

6. Smooth Out Any Bubbles

• If any air bubbles remain, gently push them out towards the edges with your squeegee or credit card.

Yes, we do offer sample packs! Kindly check this link for more details: New Signs Sample Packs