FAQ

ORDERS
SHIPPING & RETURNS
MATERIAL & FINISHING
ARTWORK
PAYMENT

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ORDERS

How long do orders take / When will I get my order?

Standard items generally ship from our Melbourne Warehouse in 2-3 business days. Custom signs require 2 -3 business days from artwork approval before shipping. Items are then shipped through Australia Post. Australia Post delivery times vary from state to state. You will receive an email with tracking details when your order leaves our warehouse.

Shipping:

New Signs offers $13.95 flat rate standard shipping on all orders Australia-wide via Australia Post and select couriers.

Free Standard Shipping is included on all orders over $150.

Express Shipping is available for $24.95.

Free pick up is available from our Bundoora, Melbourne Warehouse from 9am - 4pm, Monday to Friday. Orders need to be placed online and standard dispatch times apply.

International shipping is available for a $60 flat rate.

Dispatch times from the warehouse are included in each product description. Most items leave our warehouse within 2-3 business days.

Items are shipped through Australia Post or in some circumstances via courier for larger items. Estimated standard shipping times are 2-4 business days within Victoria or 3-6 business days interstate. Estimated express shipping times are 1-2 business days within Victoria or 1-3 business days interstate.

Can I track my order?

Yes, when your order leaves our warehouse you will receive a tracking number via email. Orders generally take 2-3 business days to leave our warehouse so if you have not received tracking details after this time feel free to contact us and we can check the status of your order.

How do I place a custom order?

You can purchase custom signs straight from our website: https://newsigns.com.au/pages/custom-signs

Otherwise you can contact us via phone or email to discuss your requirements.

Custom Signs for Your Workplace

At New Signs, we can custom-make any kind of sign, with a range of parking and safety signs. Our experienced team is equipped with the skills, knowledge, and resources to make sure all your requirements are met. We manufacture all our signs in-house, which allows us to provide our customers with quality solutions at competitive prices and faster delivery times.

We integrate your branding perfectly, giving you a more professional look. Our team can also help you to determine the most effective way to convey information, making sure your custom sign has maximum impact. Take a look through our wide range of solutions today.

Comprehensive Range of Custom Metal Signs in Australia

New Signs offers a comprehensive selection of safety, traffic and statutory signs to meet all your workplace requirements. At our online sign store, we offer a wide variety of safety solutions that will help to prevent injury by highlighting any potential hazards and dangers in the area.

We have a range of options to suit all industries and all kinds of businesses throughout Australia. From construction and manufacturing, hospitality, schools and kindergartens, to traffic, outdoor events, crowd control and many more, we’ve got you covered.

Investing in Custom Metal Signs

Investing in custom signs in Australia is well worth it. Our team of professionals will help you choose the right sign for the right application in your workplace.

So don't wait any longer – make sure that you are compliant with all Australian standards and regulations. Order today now to get fast delivery and custom metal signs or street signs made with Australia’s challenging climate in mind.

Crafting Affordable Signs Online

At New Signs, we take pride in producing affordable signs online that won't break the bank, without compromising on quality. Our experienced team of graphic artists work with you to create a sign that shows off your unique brand and fits within the setting.

Our team has extensive experience in crafting custom signs in Australia using high-quality materials, so you can trust that each sign is designed with optimal durability, visibility and impact in mind.

Order Your Custom Metal Signs in Australia Today

Ordering custom street signs from New Signs is a simple and straightforward process. Once you have selected the type of sign that you require, our team will work with you to create a design that meets your specifications.

We use the latest technology and techniques to ensure that your sign is of the highest quality, and we always make sure that you are completely satisfied with the finished product. Contact our team today for safety, security and custom solutions for your workplace.

Can I get a quote?

Yes, you can get a quote straight from our website. Simply add the items to the cart on our website, once you have selected all of your items go to your cart. Select the
Request a Quote button and our team will put together a quote for your items and email it though.

Otherwise you can contact us via phone or email and our team will put together a quote for you.

How do I find the sign I’m looking for on your website?

We have a great search feature at the top of our website, simply type in a keyword for the sign you are looking for and hit enter to see the full range of signs with that keyword.

Can I make changes to my order once it is placed?

Making Changes to your Order

We recommend you carefully review your order before finalising your purchase as all of our signs and stickers are printed custom to your specific size, material, finishing, quantity selections and sign design including our Standard Sign Ranges.

Please check your order confirmation email immediately after purchase to ensure your order has gone through correctly. If you notice an issue please contact our Customer Service team immediately on 1300 186 437 or admin@newsignsgroup.com.au to see if the order can be changed. Once printing commences on your order, certain changes cannot be made.

Can I cancel my order once it has been placed?

Order Cancellations

If you need to cancel your order please notify our Customer Service Team immediately on 1300 186 437 or admin@newsignsgroup.com.au.

As all of our signs and stickers are printed custom to your specific size, material, finishing, quantity selections and sign design (including our Standard Sign Ranges) orders can only be cancelled and refunded prior to printing. Once printing commences, no refunds or exchanges on items are possible.

For Custom Orders, any orders cancelled prior to printing can be refunded however they will incur a cancellation fee to cover any work done on your order. This fee will be charged at 25% of the cost of any custom signs on the order and 100% of any additional design fees charged on the order.

For any off the shelf products including our tapes and signage installation range, a full refund or exchange can be provided with cancellation prior to shipping. If the order has been shipped you will need to refer to our Change of Mind Policy. Refunds or exchanges can only be provided when application is made within 30 business days of delivery. Please note, all signs and stickers on our site are printed to order and are not considered off the shelf products.

Do you offer design proofs before finalising the order?

Yes, we provide design proofs for custom orders to ensure accuracy before production. Once payment is made, we will create a proof for your approval. Let us know your requirements either online or by emailing our customer service team at admin@newsignsgroup.com.au with the details once your order is placed. Your job will not proceed to print without your approval.

What is the difference between bulk pack and quantity?

"Bulk pack" means buying multiple signs together, usually at a discounted price.

"Quantity" refers to the number of individual signs you're ordering.

For example, if you need two identical signs, select a pack of 2 with a quantity of 1, as this offers a discount compared to selecting a pack of 1 with a quantity of 2.

How do I apply my purchased wheelie bin sticker?

Here's the step by step process on how to apply your Wheelie Bin Sticker:

Steps:

1. Clean the Surface

Wash the area where the sticker will go with mild soap and water to remove dirt, grease, or debris.
Dry the surface completely with a clean cloth to ensure good adhesion.

2. Position the Sticker

Hold the sticker up to the desired spot and check its alignment.
Use masking tape to secure it temporarily at the edges if needed, ensuring it stays in place.

3. Remove the Backing Paper (applies to vinyl SOLID sticker type only)

Slowly peel off the backing paper from the sticker. Be careful not to touch the adhesive side with your fingers to keep it clean.

4. Apply the Sticker

Starting at one edge, carefully stick the vinyl to the bin, pressing it down as you go to avoid air bubbles.
Use a squeegee or credit card to firmly press the sticker onto the surface, working from the center outwards.

5. Remove the Transfer Tape (applies to vinyl CUT sticker type only)

If your sticker has transfer tape, wait a few minutes for the adhesive to set.
Gently peel off the transfer tape at a 45-degree angle, ensuring the vinyl stays stuck to the bin.

6. Smooth Out Any Bubbles

If any air bubbles remain, gently push them out towards the edges with your squeegee or credit card.

Do you offer Sample Packs?

Yes, we do offer sample packs! Kindly check this link for more details: New Signs Sample Packs

Do your Bollard Signs include bollards?

No, our Bollard Signs do not include bollards as these signs are designed to be mounted on your existing bollards.

Is your Swinger Road Safety Sign double-sided?

No, our Swinger Road Safety Sign is single-sided. It is designed to display the message on one side only, making it ideal for use in specific directions or locations where visibility from one side is sufficient.

Do you have signs already made that I can buy off the shelf?

No, we are an online store. All signs are made and printed to order.

SHIPPING & RETURNS

What are your shipping options and costs?

‌We have a $13.95 flat rate Australia Wide on orders under $150, for orders over $150 shipping is free Australia Wide.

We offer Pick Up from our Bundoora Warehouse in Melbourne.

We also offer an International shipping flat rate of $60.

What is your Cancellation, Refund and Return Policy?

You can see our return policy here: https://newsigns.com.au/policies/refund-policy

My order has arrived but some items are missing, what do I do?

Once you receive your package please check the items carefully to ensure that all items are included.

If there is anything missing or incorrect, please call our Customer Service Team immediately on 1300 186 437 or admin@newsignsgroup.com.au so we can rectify the issue.

Orders can only be rectified when application is made within 30 business days of delivery.

My order arrived damaged, what do I do?

If your package or items arrive damaged or the incorrect items have been received we ask you take the following steps:

We ask that you take detailed photographs of the damage or fault immediately and email them to admin@newsignsgroup.com.au with your order/invoice number.
We ask that you keep all boxes and packing materials and re-package the products as they were received.
Wait for a response from a member of the New Signs Team who will provide instructions on returning the items to our warehouse.
Once the items are received back to our warehouse, our team will inspect the items and if the fault/damage is confirmed our team will be in touch to arrange a replacement or refund for the item.

New Signs means by Fault: Manufactory faults, not general wear and tear from use.

Items need to be returned in an unused condition.

Damaged, Faulty or Incorrect Items can only be replaced or refunded when application is made within 30 business days of delivery.

My order has not arrived, what do I do?

Tracking details are emailed out with every order when it leaves our warehouse. It is the buyers responsibility to track the item once it departs our warehouse.

If your order is returned to us due to it being undeliverable or left uncollected from the postal service, we can reship the item for a $13.95 re-shipping fee.

My order has arrived but the items are incorrect, what do I do?

If your package or items arrive damaged or the incorrect items have been received we ask you take the following steps:

We ask that you take detailed photographs of the damage or fault immediately and email them to admin@newsignsgroup.com.au with your order/invoice number.
We ask that you keep all boxes and packing materials and re-package the products as they were received.
Wait for a response from a member of the New Signs Team who will provide instructions on returning the items to our warehouse.
Once the items are received back to our warehouse, our team will inspect the items and if the fault/damage is confirmed our team will be in touch to arrange a replacement or refund for the item.

New Signs means by Fault: Manufactory faults, not general wear and tear from use.

Items need to be returned in an unused condition.

Damaged, Faulty or Incorrect Items can only be replaced or refunded when application is made within 30 business days of delivery.

What is your contact info?

We can be reached at 1300 186 437 or via email at admin@newsignsgroup.com.au.

Our physical address is unit 2/4 The Concord, Bundoora VIC 3083, Australia.

MATERIAL & FINISHING

What does Reflective finish mean?

Standard signs come in a non reflective finish or you can select to have any design printed on a Class 1 or Class 2 reflective material which gives the sign greater visibility at night under lights.

Class 1 or other known as Class 400 reflective is the higher grade of reflectivity, and it is identifiable by its honeycomb pattern. Our Prismatic Reflective Film is designed for short and medium term outdoor applications. Class 1 Reflective is best suited for high intensity reflective signage and vehicle applications as it reflects light from wide angles. All signs used on a public road must be Class 1 to comply.

Class 2 reflective is commonly used for non critical, non regulatory applications that still require high visibility and retroreflectivity. It is referred to as engineer grade. Don't underestimate the reflectivity of Class 2 films when finding a solution for your needs.

What is the difference between an eyelets and a drill holes?

Eyelets

Eyelets are small, circular, plastic rings punched into the sign making it easy to mount your sign with nails, screws, rope or cable ties. Eyelets are only available on corflute signs and are not available on our 225mm x 300mm size signs. Eyelets are placed on the four corners of the sign. We can change the location of the eyelets on request.

Drill Holes

Drill holes are holes which we predrill into the sign for you making it easy to mount your sign with nails, screws, rope or cable ties. Our drill holes are placed on the four corners of the sign. We can change the location of the drill holes on request.

What is corflute?

Corflute is a corrugated polypropylene that is ideal for short to medium term outdoor use on building and construction sites. Corflute safety signs are commonly fixed to timber or chain wire hoarding fences and internal locations around building sites. The corflute used is 5mm thick and has UV resilient digitally printed graphics applied.

What sizes or signs do you offer?

Our standard range of signs come in 225mm x 300mm; 300mm x 400mm; 450mm x 600mm and 600mm x 900mm. We also offer some alternative sizes in specific products like Building Site Entry Signs.

We can also customise signs in a larger range of sizes. You can see our custom materials and sizes here: https://newsigns.com.au/pages/custom-signs

If you are after a size not listed on our website please contact us and we can arrange a quote.

Custom Signs for Your Workplace

Comprehensive Range of Custom Metal Signs in Australia

Investing in Custom Metal Signs

Investing in custom signs in Australia is well worth it. Our team of professionals will help you choose the right sign for the right application in your workplace.

Crafting Affordable Signs Online

Order Your Custom Metal Signs in Australia Today

Do you offer accessories for installation?

Yes we do! Please visit our available products here https://newsigns.com.au/collections/signage-installation

Are the signs suitable for outdoor use?

Yes, all of our signs and stickers are suitable for outdoor use.

All of our signs and stickers are printed with UV resilient digitally printed graphics.
In addition we laminate all of our Aluminium Composite Panel signs (standard and custom) and our Standard Sticker Signs with UV protective matte laminate which extends its expected lifespan to a minimum of 5 years even in the most harsh and testing environments.

All of our custom stickers have the option to have the UV Protective Matt Laminate applied.
All of our corflute signs are 5mm thick and has UV resilient digitally printed graphics applied and are expected to a minimum of 2 years outdoors.

Do Mesh Banners come with eyelets?

Yes, our mesh banners include eyelets every 500mm for easy hanging.

How do I change the material in my cart?

You can't change the material of a sign already in your cart, but you can add a new one with the correct material in the same way you added the others. Once you've done that, simply remove the signs with the incorrect material before proceeding to checkout.

ARTWORK & CUSTOM SIGNS

Do you do custom signs?

Yes we do.

https://newsigns.com.au/pages/custom-signs

Custom Signs for Your Workplace

Comprehensive Range of Custom Metal Signs in Australia

Investing in Custom Metal Signs

Investing in custom signs in Australia is well worth it. Our team of professionals will help you choose the right sign for the right application in your workplace.

Crafting Affordable Signs Online

Order Your Custom Metal Signs in Australia Today

How do I use your design tool?

You can watch this video on how to use our design tool: https://newsigns.com.au/pages/how-to-guides

Can I get help with design?

Absolutely! We offer two options:

You can design your sign yourself using our Custom Design Tool. Here’s a tutorial: https://cdn.shopify.com/videos/c/o/v/4e3b27be749248828479efb801cd5bbe.mp4

Alternatively, place your custom order and email us at admin@newsignsgroup.com.au with your design concept and instructions. If possible, include an inspiration image of the artwork you’d like our designers to create for you.

Can I make a change to one of your standard signs?

Yes you can! You are welcome to use one of our standard signs and make any changes you require.

You can do this by ordering a custom sign and referencing the SKU you are basing your sign on along with the changes you require in the customise field or you can send this information in an email to our customer service team at admin@newsignsgroup.com.au. The SKU can be found above the title of the sign you are wishing to amend.

Once ordered, you will receive proofs to view prior to printing.

What is the best way to supply our artwork file to you?

Please supply your file as a high resolution PDF, EPS, or AI file. Alternatively if you would like to supply in another format we can help you recreate your artwork (please note this method may require an additional charge if the file is complex to set up as print ready)

We also offer an online design tool option through our website.

What is the largest size you can print?

The largest size we can deliver Australia wide is 1200mm x 900mm.

We can offer sizes up to 1200mm x 2400mm for strictly pick up only in Bundoora, Victoria.

This applies to both Corflute and Aluminium Composite Panel.

Our Vinyl Sticker range recommends a size no larger than 450mm x 600mm to ensure optimal application results.

Can I get just the output as a PDF/JPEG/PNG?

Apologies, but we only provide signs as printed products and don’t offer them in digital formats like PDF, JPEG, or PNG.

Could you please confirm the orientation of the sign on your website? What are the length and width?

If the display image of the standard sign you selected is in Portrait, the larger dimension is the length and the smaller one is the width.

However, if the image is in Landscape, the larger dimension is the width and the smaller one is the length.

What is the text height of your signs?

The text height depends on the size of the sign you're interested in. Could you let us know the size of the sign you're looking for, so we can provide more accurate details?

Is there a difference in price between colour and black & white printing?

No, there is no price difference between colour and black and white printing. Our pricing is based on the size of the sign and not the colours used in the artwork. (Please note we do not offer fluro colours).

PAYMENT

What payment methods do you accept?

We accept Mastercard, Visa, American Express, Google Pay, ShopPay, AfterPay and PayPal payments.

Can I get a Tax Invoice?

Yes, your invoice is available to download from your order confirmation email and a hard copy is included with your delivery of goods. You may also request one by emailing admin@newsignsgroup.com.au.

Can I set up an account?

Yes we can set up a 30 day account for you, payment is to be made within the 30 days. To apply, kindly check this link: New Account Request Form

Can I provide a purchase order?

Absolutely. Once your account is set up, you can submit purchase orders with your order details.

Do you offer COD (Cash on Delivery)?

Unfortunately, we don’t offer COD. All orders require payment before dispatch unless you have an approved 30 day account with us.

Informative Videos

What is Corflute?
Discover why corflute is a popular choice for signage, as it offers durability, affordability, and customisation options. Find your perfect solution.
WATCH VIDEO
What is a Sticker?
Delve into the world of stickers and find out how these versatile products can enhance your brand or everyday life.
WATCH VIDEO
What is Aluminium Composite Panel
Discover the benefits of using Aluminium Composite Panels in construction. Durable, lightweight, and easy to install for any project.
WATCH VIDEO
Aluminium Composite Panel Overview
Aluminium Composite Panels offer superior strength with a modern aesthetic appeal. Explore their wide range of applications and benefits.
WATCH VIDEO
What Sizes Do You Offer
Discover our standard sign sizes for all your signage needs. From small to large, we've got you covered with quality options.
WATCH VIDEO
Reflective Material Overview
Achieve superior visibility with our selection of top-notch reflective materials. Stay safe and visible with our reliable products.
WATCH VIDEO
Reflective Signs
Increase visibility with our high-quality Class 1 & 2 reflective signs. Ensure safety on the road or at your workplace.
WATCH VIDEO
Floor Graphics
Upgrade your floors with our high-quality and durable floor graphics. Elevate any space with our professionally designed products.
WATCH VIDEO
Landscape Corflute A-Frame
Stand out from the crowd with our landscape corflute A-frames. Ideal for promoting your business or event in style.
WATCH VIDEO
Yellow A-Frame
Discover the charm and versatility of our Yellow A-Frame collection. Elevate your space with timeless design.
WATCH VIDEO
Site Entry Signs
Stay in line with regulations and guidelines by using our high-quality construction site entry signs tailored to industry standards.
WATCH VIDEO
Pavement Reflectors
Enhance road safety by installing pavement reflectors effectively. Our comprehensive instructions will help you achieve optimal results.
WATCH VIDEO
Rounded Corners & Drill Holes
Achieve a polished look for your creations using our materials featuring rounded corners and precise drill holes. Quality is key.
WATCH VIDEO
How Our Machine Finishes Rounded Corners
Experience the perfection of rounded corners with our precision machine finishes. Your products will exude quality and attention to detail.
WATCH VIDEO
How Our Machine Finishes Drill Holes
Explore the technology behind our innovative drill machine, ensuring accurate and seamless hole finishes every time.
WATCH VIDEO
How Eyelets Are Finished
Explore the benefits of using eyelets for fastening solutions. Find out why they are a popular choice among professionals.
WATCH VIDEO
How We Pack
Curious about how we ship orders? Our systematic approach ensures every package is securely packed and delivered on time.
WATCH VIDEO
How To Use Our Custom Design Tool
Customize your style with our intuitive design tool. Create unique products tailored to your vision and preferences.
WATCH VIDEO
How To Customise Our Site Entry Signs
Customize your entrance signage with our easy-to-use tools. Make a great first impression with personalized site entry signs.
WATCH VIDEO
How to Order a Customisable Sign
Add details to a select range of our standard signs to suit your exact needs. See how you can have your details printed onto the sign or printed blank to add yourself.
WATCH VIDEO