Cancellation, Refund and Return Policy

This Cancellation, Refund and Return Policy is applicable to purchases made from New Signs.

Making Changes to your Order

We recommend you carefully review your order before finalising your purchase as all of our signs and stickers are printed custom to your specific size, material, finishing, quantity selections and sign design including our Standard Sign Ranges.

Please check your order confirmation email immediately after purchase to ensure your order has gone through correctly. If you notice an issue please contact our Customer Service team immediately on 1300 186 437 or admin@newsignsgroup.com.au to see if the order can be changed. Once printing commences on your order, certain changes cannot be made.

Order Cancellations

If you need to cancel your order please notify our Customer Service Team immediately on 1300 186 437 or admin@newsignsgroup.com.au.

As all of our signs and stickers are printed custom to your specific size, material, finishing, quantity selections and sign design (including our Standard Sign Ranges) orders can only be cancelled and refunded prior to printing. Once printing commences, no refunds or exchanges on items are possible.

For Custom Orders, any orders cancelled prior to printing can be refunded however they will incur a cancellation fee to cover any work done on your order. This fee will be charged at 25% of the cost of any custom signs on the order and 100% of any additional design fees charged on the order.

For any off the shelf products including our tapes and signage installation range, a full refund or exchange can be provided with cancellation prior to shipping. If the order has been shipped you will need to refer to our Change of Mind Policy. Refunds or exchanges can only be provided when application is made within 30 business days of delivery. Please note, all signs and stickers on our site are printed to order and are not considered off the shelf products.

Missing Items

Once you receive your package please check the items carefully to ensure that all items are included.

If there is anything missing, please call our Customer Service Team immediately on 1300 186 437 or admin@newsignsgroup.com.au so we can rectify the issue.

Orders can only be rectified when application is made within 30 business days of delivery.

Damaged, Faulty or Incorrect Items

If your package or items arrive damaged or the incorrect items have been received we ask you take the following steps:

1. We ask that you take detailed photographs of the damage or fault immediately and email them to admin@newsignsgroup.com.au with your order/invoice number.
2. We ask that you keep all boxes and packing materials and re-package the products as they were received.
3. Wait for a response from a member of the New Signs Team who will provide instructions on returning the items to our warehouse.
4. Once the items are received back to our warehouse, our team will inspect the items and if the fault/damage is confirmed our team will be in touch to arrange a replacement or refund for the item.

New Signs means by Fault: Manufactory faults, not general wear and tear from use.

Items need to be returned in an unused condition.

Damaged, Faulty or Incorrect Items can only be replaced or refunded when application is made within 30 business days of delivery.

Change of Mind

We recommend you carefully review your order before finalising your purchase as all of our signs and stickers are printed custom to your specific size, material, finishing, quantity selections and sign design including our Standard Sign Ranges. Due to the custom nature of our products we are unable to provide refunds or exchanges for Change of Mind reasons, including but not limited to change of sign design, change of size, change of material, change of finishes or change of quantity ordered.

For any off the shelf items including our tapes and signage installation range, a full refund (minus shipping costs) can be provided if the order if returned to us undamaged, unused and in its original packaging. Items are to be returned at the buyers cost. If you wish to return any off the shelf products please contact our Customer Service Team at admin@newsignsgroup.com.au so we can provide details on returning the items. Refunds or exchanges can only be provided when application is made within 30 business days of delivery.

Undeliverable Items

Tracking details are emailed out with every order when it leaves our warehouse. It is the buyers responsibility to track the item once it departs our warehouse.

If your order is returned to us due to it being undeliverable or left uncollected from the postal service, we can reship the item. A re-shipping fee will be required prior to the items being resent. 

Contact Us

If you have any questions or concerns regarding your order please contact our Customer Service Team on 1300 186 437 or admin@newsignsgroup.com.au